Who Are We?

PhotoUK is wholly owned by Two Heads Ltd, a company registered in England No. 2319759. VAT No: 500 8467 66. Mailing address: PhotoUK, One Business Village, 1 Emily Street, Hull HU9 1ND. Email: info@photouk.co.uk.

Opening Hours & Telephone Contact

If you wish to contact us please call the Order Hotline on 01482 530630 (standard call rates apply). We are open for telephone orders/queries Monday to Friday 9am – 5pm. Some of our longer standing customers may still be using our alternative telephone number 08445 532316 – calls to this number will cost 7p per minute plus your phone company’s access charge. Alternatively, orders may be placed Online at our website 24 hours a day (www.photouk.co.uk). Final deadline to place an order for same-day dispatch is 1pm (Mon-Fri).

Data Protection Policy

This document lays out how, in accordance with the Data Protection Act 1998, we will ensure that any information collected may be used. Under the Data Protection Act 1998 you have the right to ask us to provide you with details on any personal information we may hold on you. This request must be submitted in writing to:

Two Heads Ltd (t/a) PhotoUK, One Business Village, 1 Emily Street, Hull HU9 1ND. Two Heads Ltd is registered with the UK Information Commissioner under the Data Protection Act 1998.

How we use information we collect

PhotoUK uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to communicate with you, to provide service and support and to update you on relevant services and benefits. Occasionally we may also use your information to contact you for market research regarding our products or services. We will always give you the opportunity to opt-out of market research and customer surveys.

Data collected online may also be combined with information you provide through other sources such as product registration, call centres or public events such as trade shows.

Non-personal data is aggregated for reporting about photouk.co.uk web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share it with

We will not sell, rent, or lease your personally identifiable information to any other party such as a business partner or a related third party company unless you have given permission to do so. Your permission will be requested when you submit your information.

Protection of your personal information

The personal information that you provide in connection with registering yourself as a user of our products, services or e-Newsletters is classified as Personal Information. This Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your personal Information resides on a server that only selected PhotoUK personnel or authorised agents have access to via password.

Use of cookies

When you visit this Site, you can browse the Site and access information without revealing your identity. In order to improve our Site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, and enables us to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. For some Web pages that require an authorisation or login, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.

While we use cookies to track your visit to this web site, our Web servers automatically log the IP Internet address of your computer and we do not generally use this information to identify you personally. However, if you expressly provide consent for us to “remember” the unique identifier that you select when you register for various activities on the site, that unique identifier will be stored on a cookie on your computer, linked to your registration information, and your navigation path around the site will be tracked. We associate this data to understand how our site and services are being used so we can understand our customers and improve navigation around the site.

External sites

This web site may contain links to other sites. Please be aware that PhotoUK is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Disclosures

To comply with applicable UK laws, we reserve the right to disclose personal information to assist in operating our systems properly and to protect our customers and ourselves. We also reserve the right to disclose information to third parties where a complaint arises concerning the use of this web site. PhotoUK reserves the right to modify this privacy policy from time to time.

This privacy policy sets out how PhotoUK uses and protects any information that you give PhotoUK when you use this website. PhotoUK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PhotoUK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.