Terms & Conditions – Photo UK


Please ensure that you order the correct film size for your camera. We cannot be held responsible if you purchase and then open film that is an incorrect size. We will NOT refund film boxes that have been opened in error under any circumstances. Therefore please double check that the film is the correct size BEFORE OPENING THE BOX. 35mm cameras take 35mm film (135 size, usually boxed individually). Medium format cameras take 120 film (usually packed in boxes of 5). Large format cameras take 5×4 or 10×8 inch sheet film.

Payment Options

We accept payment by Credit and Debit cards, including Mastercard, Debit Mastercard, Visa, Visa Debit, Visa Electron, Maestro, JCB and Solo. We also accept payment by Sterling cheque. The type of cards we accept, together with our Payment Processor and Payment Gateway, may change from time to time.


All prices shown include VAT at the current rate of 20%.

Shipping – UK

Shipping costs are based on the total weight of goods ordered. Final deadline for same-day dispatch for first class orders is 12 Noon (Mon-Fri). UK orders up to 2KG are sent by Royal Mail. Royal Mail states that First Class will be delivered in 1-2 working days, while Special Delivery guarantees before 1pm the next working day. Orders over 2KG are dispatched via 1-2 days courier service. We cannot be held responsible for loss or damage once your order goes into the postal system, so for peace of mind, please select ‘Royal Mail Signed For (Recorded) Delivery’, or ‘Next Day Special Delivery’. Please note that Special Delivery for Saturday costs considerably more. All our shipping fees are priced ‘at cost’ to us; we do not put any mark-up on them.

Unfortunately we no longer ship outside the UK.

Returns Policy

We know that you will be pleased with your purchases from our online shop, however there may be occasions when you will need to return items to us. Please read below…

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. We will then assist you to make a complaint to the carrier company concerned.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period

If any of your purchases develop a fault, and it’s more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service andn or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated)

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received by us, we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers as Distance Selling Regulations do not apply to business customers.

Need to return an item?

Please do not return goods without a Tracking Number, otherwise we shall not be responsible in case of loss. Please email us at info@photouk.co.uk and provide your order number and reason for return. We’ll issue you with a Tracking Number, which should be written on a covering letter with your goods. Please post to: PhotoUK, One Business Village, 1 Emily Street, Hull, HU9 1ND

Who Are We?

PhotoUK is wholly owned by Two Heads Ltd, a company registered in England No. 2319759. VAT No: 500 8467 66. Mailing address: PhotoUK, One Business Village, 1 Emily Street, Hull HU9 1ND. Email: info@photouk.co.uk.

Opening Hours

If you wish to contact us please call the Order Hotline on 01482 530630. We are open for telephone orders/queries Monday to Friday from 9am to 5pm. Orders may be placed online by the website 24 hours a day. Final deadline for same-day dispatch for first class orders is 12 Noon (Mon-Fri).

Data Protection Policy

You may request details of personal information which we hold about you under the Data Protection Act 1998. This request must be submitted in writing to: Two Heads Ltd, One Business Village, 1 Emily Street, Hull, HU9 1ND.

How we use information we collect

PhotoUK uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to communicate with you, to provide service and support and to update you on relevant services and benefits. Occasionally we may also use your information to contact you for market research regarding our products or services. We will always give you the opportunity to opt-out of market research and customer surveys.

Data collected online may also be combined with information you provide through other sources such as product registration, call centres or public events such as trade shows.

Non-personal data is aggregated for reporting about photouk.co.uk web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share it with

We will not sell, rent, or lease your personally identifiable information to any other party such as a business partner or a related third party company unless you have given permission to do so. Your permission will be requested when you submit your information.

Protection of your personal information

The personal information that you provide in connection with registering yourself as a user of our products, services or e-Newsletters is classified as Personal Information. This Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your personal Information resides on a server that only selected PhotoUK personnel or authorised agents have access to via password.

Use of cookies

When you visit this Site, you can browse the Site and access information without revealing your identity. In order to improve our Site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, and enables us to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. For some Web pages that require an authorisation or login, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.

While we use cookies to track your visit to this web site, our Web servers automatically log the IP Internet address of your computer and we do not generally use this information to identify you personally. However, if you expressly provide consent for us to “remember” the unique identifier that you select when you register for various activities on the site, that unique identifier will be stored on a cookie on your computer, linked to your registration information, and your navigation path around the site will be tracked. We associate this data to understand how our site and services are being used so we can understand our customers and improve navigation around the site.

External sites

This web site may contain links to other sites. Please be aware that we not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


To comply with applicable UK laws, we reserve the right to disclose personal information to assist in operating our systems properly and to protect our customers and ourselves. We also reserve the right to disclose information to third parties where a complaint arises concerning the use of this web site. We reserve the right to modify this privacy policy from time to time.

This privacy policy sets out how PhotoUK uses and protects any information that you give PhotoUK when you use this website. PhotoUK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PhotoUK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.